Refund policy

Last updated: September 24, 2026

At GLAMVIVE, we want you to love every purchase. If something isn't right, we're here to make it easy.

RETURNS

We accept returns within 7 days of delivery, provided the item is:
- Unused and in its original condition
- In its original, undamaged packaging
- Accompanied by proof of purchase (order number or invoice)

The following items are not eligible for return:
- Products that have been opened, used, or damaged after delivery
- Items purchased during a sale or at a discounted price
- Gift cards

REFUNDS

Once we receive and inspect your returned item, we will notify you of the status of your refund within 2–3 business days.

Approved refunds will be processed to your original payment method within 5–7 business days. Shipping charges are non-refundable unless the return is due to our error or a defective product.

EXCHANGES

We offer exchanges for the same product in a different variant (such as fragrance or size), subject to availability. Please contact us within 7 days of delivery to initiate an exchange.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and a photograph of the item. We will arrange a replacement or full refund at no additional cost to you.

HOW TO INITIATE A RETURN

Email us at care@glamvive.com with:
- Your order number
- The item(s) you wish to return
- The reason for your return
- A photograph if the item is damaged or incorrect

Our team will respond within 1–2 business days with return instructions.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service. GLAMVIVE is not responsible for items lost in return transit.

CONTACT

For any questions about your return or refund, please contact us at care@glamvive.com or call +91 986 139 0555.